Returns & Refund Policy

At Mystical Stones, we want you to be happy with your purchase.

If you change your mind, you may return your item within 14 days of receiving it for a refund or exchange.

To be eligible for a return:

• The item must be returned within 14 days of delivery.
• It must be in its original condition, unused, and free from any damage or breakages.
• Items that are damaged, broken, or altered after delivery cannot be refunded.

If your item arrives damaged or there is an issue with your order, please contact us within 48 hours of delivery with your order number and photos of the item so we can resolve the issue as quickly as possible.

Please contact us before returning any item:

Email: info@mysticalstones.co.uk

Unless the item is faulty or sent in error, return postage costs are the responsibility of the customer.